Warranty & Quality Guarantee

Our Commitment to Quality

Every AVANI piece is crafted from surgical-grade stainless steel with 18k gold PVD plating, selected for its durability, hypoallergenic properties, and resistance to tarnishing, fading, and water exposure. We stand behind the quality of everything we make.

What Our Warranty Covers
All AVANI jewellery is covered by a 365 warranty from the date of purchase against the following manufacturing defects. Structural defects including broken clasps, snapped chains, or failed closures that occur under normal wearing conditions. Plating defects including discolouration, or flaking that occurs under normal wearing conditions and with appropriate care. Stone setting defects including stones that become loose or fall out under normal wearing conditions. Any other fault that is determined to be the result of a manufacturing error.
Where a valid warranty claim is approved, AVANI will at its discretion offer a replacement of the same item, a repair where feasible, or a full store credit to the value of the original purchase price.

What Our Warranty Does Not Cover
Our warranty does not cover the following. Damage caused by improper care including exposure to harsh chemicals, perfumes, cleaning products, chlorine, or saltwater beyond normal incidental exposure. Damage caused by impact, mishandling, or accidents. Normal wear and tear including minor surface scratches that develop over time with regular use. Discolouration or tarnishing caused by failure to follow our Care Guide instructions. Loss of the item or any component of it. Damage caused by attempts to repair or alter the item by anyone other than AVANI. Items purchased from unauthorised third-party sellers. Items that have been worn in conditions beyond their intended use.

How to Make a Warranty Claim
To make a warranty claim, email us at contact@avanijewellery.co.uk within the warranty period with the following information. Your full name and order number. A description of the defect or issue. Clear photographs showing the fault from multiple angles. Confirmation that the item has been cared for in accordance with our Care Guide.
We will review your claim within 3 business days and respond with our assessment. Where additional information or photographs are required we will request these before making a final determination. Our decision on warranty claims is final.
Please do not return an item under warranty without first receiving written confirmation from us that your claim has been approved. Items returned without prior authorisation will not be processed.

Proof of Purchase
A valid warranty claim requires proof of purchase from avanijewellery.co.uk. Your order confirmation email serves as proof of purchase. Warranty is non-transferable and applies only to the original purchaser.

Warranty & Your Statutory Rights
This warranty is offered in addition to and does not affect your statutory rights under UK consumer law, including your rights under the Consumer Rights Act 2015. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. If your item develops a fault within 6 months of purchase it is presumed to have been present at the time of purchase and you may be entitled to a repair, replacement, or refund under your statutory rights independent of this warranty.
Nothing in this warranty limits or excludes AVANI’s liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

Care Guide
To maintain your AVANI piece and preserve your warranty coverage, please follow these care instructions.
Store your jewellery in the pouch and box provided when not wearing it. Avoid prolonged exposure to harsh chemicals including bleach, cleaning products, hair dye, and strong perfumes. Remove jewellery before swimming in chlorinated pools or the sea where possible. Pat dry with a soft cloth after incidental water exposure. Clean gently with a soft dry cloth only — do not use abrasive materials or ultrasonic cleaners. Avoid dropping or knocking pieces against hard surfaces.
While AVANI jewellery is designed to be waterproof and tarnish-resistant under normal daily conditions including showering, exercise, and longevity is directly related to how well the piece is cared for. Following these guidelines ensures your warranty remains valid and your piece lasts as long as possible.

Contact
For all warranty enquiries please contact us at contact@avanijewellery.co.uk. We aim to respond to all enquiries within 1–2 business days.