Last updated: 27th May 2026
We aim to ensure your order arrives safely, promptly and beautifully packaged. Please review the information below before placing your order.
Shipping
Order Processing
All orders are processed within 1-3 business days (Monday- Friday, excluding UK Public Holidays).
During peak periods, launches or promotional events, processing times may be extended. You will receive a dispatch confirmation email once your order has shipped.
UK Delivery
We ship within the United Kingdom via Royal Mail Tracked 48.
Estimated delivery time: 2-4 business days after dispatch.
Free UK shipping is available on orders over £60.
Delivery timeframes are estimates and are not guaranteed.
Tracking Information
Once dispatched, you will receive an email containing tracking details. Please allow up to 24 hours for tracking updates to activate within the couriers system.
Address Accuracy
Customers are responsible for ensuring that all shipping details provided at checkout are accurate and complete. We are not responsible for orders shipped to incorrectly provided addresses.
If an order is returned due to incorrect address information, the customer will be responsible for re-shipping costs.
Delays & Courier Responsibility
Once your order has been dispatched and handed to the courier, responsibility for delivery lies with the courier.
We are not liable for delivery delays caused by:
- Courier service disurptions
- Weather conditions
- Industrial action
- Incorrect delivery information
- Circumstances beyond our control
Returns
14 Day Return Policy
We accept returns within 14 days of delivery.
Items must be:
- Unworn
- In original condition
- Free from damage or signs of use
- Returned in original packaging
Returns that do not meet these conditions may be declined.
Non-Returnable Items
For hygiene reasons, earrings cannot be returned unless faulty.
How To Request A Return
To initiate a return, please contact:
Contact@avanijewellery.co.uk
Returns must be approved prior to being sent. Unauthorised returns may not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is faulty. We recommend using a tracked service, as we are not responsible for lost return parcels.
Refunds
Once your return has been received and inspected, approved refunds will be processed to the original payment method within 5-10 business days.
Original shipping costs are non-refundable.
Faulty Items
If you believe your item is faulty, please contact us within 7 days of delivery with:
- Your order number
- A clear description of the issue
- Supporting photographs
We will review and resolve the matter as quickly as possible.
Contact
For all shipping and return enquiries:
Contact@avanijewellery.co.uk